At Green Joyful, we’re dedicated to delivering premium berry plants and ornamentals to your doorstep with care and efficiency. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Please review our policy below to ensure a smooth process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition with packaging and tags
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

Due to their perishable nature, we cannot accept returns for:

  • Ornamental plants that have been planted
  • Plants showing signs of disease or pest infestation not present at shipment
  • Custom or special order items

How to Return or Exchange

  1. Contact Us: Email our horticulture team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, item(s) for return/exchange, and reason
  3. Receive Instructions: We’ll email return authorization and shipping instructions within 2 business days
  4. Ship Your Return: Package securely and ship to our provided address (we recommend trackable shipping)
  5. Processing: We’ll inspect your return and notify you about approval for refund/exchange

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Green Joyful Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange:
– [Plant Name] (Quantity: [X])

Reason for return/exchange: [Please specify]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Timing: Refunds processed within 5-7 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

To exchange for a different plant variety:

  • Follow the standard return process
  • Specify your preferred replacement plant in your email
  • Price differences will be adjusted (you’ll pay more or receive a refund for the difference)
  • We cover shipping costs for replacement items

Damaged or Incorrect Items

If you receive damaged plants or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item
  • We’ll arrange replacement or refund without requiring return

Plant Care Tip

Many plant issues can be resolved with proper care! Before returning, contact our horticulture team for advice – we’re happy to help troubleshoot any growing challenges with your new plants.

For any questions about our Shipping & Returns policy, please contact us at [email protected].

Happy gardening,
The Green Joyful Family